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Legal notice

Company Cami Inc.
CEO Kana Tsuchiya
Address Royal Season Roppongi Hinoki Park #301, 9-2-18 Akasaka, Minato, 107-0052, Japan
Disclaimer

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
Hours Feel free to reach out to us through CONTACT at any time. We're here to help with orders, product questions, and any feedback you may have.


Our customer service team can assist by email Monday through Friday, from 9am to 5pm JST (excluding holidays).
Price
Payment Term Payment Methods
We accept payment via Shop Pay, PayPal, Google Pay, and major credit cards, including Visa, Mastercard, American Express, JCB, Diners Club, and Discover.

Payment Timing
Payment will be processed when your order is confirmed.
Returns & Exchanges As a general rule, we do not accept changes or cancellations after an order has been placed, or returns or exchanges due to personal preference, including if the product does not meet your expectations after opening.

Returns or exchanges are accepted only in cases where the product is defective upon arrival or the wrong item was shipped. In such cases, we will cover the return shipping costs.

Please contact us through our **CONTACT** page within **7 days of receiving your order**. Once we receive your inquiry, we will provide you with instructions and the return address by email.

**Please note:**

* Products must be returned in the same condition in which they were received.
* If you refuse delivery of your order, you will be responsible for the shipping costs incurred for both the original shipment and the return.
* We reserve the right to restrict or suspend access to our website for customers who repeatedly refuse deliveries, are frequently absent for extended periods, or repeatedly cancel orders.

Non-Returnable Items

We cannot accept returns or exchanges in the following cases:

1. The item was received more than **7 days ago**.
2. The product has been used.
3. The product has been damaged or soiled by the customer.
4. The product packaging or any included accessories have been damaged, soiled, lost, or discarded.
5. The item was purchased with gift wrapping.
6. The product page specifically states that the item is not eligible for return or exchange.

Please note that we are unable to accept returns or exchanges for any of the above reasons.
Defective or Incorrect Items We take every care to ensure that our products arrive in perfect condition. However, if your order arrives damaged, defective, or different from what you ordered, please contact us through our CONTACT page within 7 days of delivery.